30-Day Refund Policy

At Mercer Organics, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes a product may fail to meet your expectations, and we want to ensure your satisfaction. Therefore, we offer a 30-day refund policy on all eligible products purchased. Please review the following guidelines for our refund process:

Eligibility Criteria:

1. The product must be purchased directly from us on our website.
2. The product must be in its original condition, unused, and with all original packaging intact.
3. You must request a refund, which must be within 30 days from the date of purchase.

How to Request a Refund:

1. Contact our customer support team via email at support@mercerorganics.com.
2. Provide your order number, the product name you wish to return, and the reason for the return.
3. Our customer support team will guide you through the return process and provide a return authorization if your request meets our eligibility criteria.

Return Shipping:

1. Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.
2. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.

Refund Process:

1. We will initiate the refund process Once we receive the returned product and verify its eligibility.
2. Refunds will be issued to the original method of payment used for the purchase.
3. Please allow up to [Number of Business Days] for the refund to be processed and reflected in your account.

Exceptions:

1. Products purchased during promotional or clearance sales may not be eligible for a refund. Please refer to the specific terms and conditions of the promotion.
2. Customized or personalized products are non-refundable unless they are defective or damaged upon arrival.

Contact Us:

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team at support@mercerorganics.com. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.